Your privacy is our responsibility

Personal identification information

For account registration and management, we collect the following information:

• Full name and date of birth (for age verification — this platform is for those aged 21 and above only)
• Email address and mobile number
• Government-issued identity document details (national ID card or passport)
• Residential address

Financial and transaction information

To process deposits and withdrawals and to prevent financial fraud, we collect the following information:

• Payment method details: information related to bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction history, amounts, and timestamps
• Bank account number (for bank transfers)

Technical and device information

To maintain platform security and improve service quality, we automatically collect the following information:

• IP address and device identifier information
• Browser type, operating system, and language preference
• Site access times, pages visited, and session duration
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

Gaming activity information

To ensure fair play and provide responsible gaming support, we retain:

• Gaming history, bet amounts, and results
• Information on bonus and promotion usage
• VIP level and points earned details
• Responsible gaming preferences and limit settings

Account and service management

• To register, verify, and manage your account
• To process deposit and withdrawal transactions
• To provide bonus and promotion benefits
• To track VIP program progress
• To provide customer support (live chat and email support)

Security and compliance

• To prevent fraud, money laundering, and other illegal activities
• To verify age and prevent access by minors
• To keep accounts secure and detect unauthorized access
• To ensure compliance with our terms and conditions
• To enforce responsible gaming guidelines

Service improvement

• To improve platform performance and user experience
• To test new games and features
• To resolve technical issues
• To analyze and prevent service outages

Communications and notifications

• To send transaction confirmations and important account updates
• To notify you of changes to our policies
• To send promotional offers and bonus information based on your consent
• To respond to customer support requests

Service provider partners

Payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and technical service providers help keep our services running. These parties receive only the minimum information necessary to carry out their specific tasks and are required to comply with our privacy standards.

Legal and regulatory obligations

We may disclose necessary information to fulfill legal obligations, to respond to lawful requests from government authorities, or to protect our rights and assets or those of other users.

Business transfers

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. In such cases, we will notify you in advance and the new operator will be required to maintain the same or higher standards.

Essential cookies

These cookies are essential for the core functionality of the site. They are used to maintain login sessions, manage security processes, and keep your payment transactions secure. These cookies cannot be disabled.

Analytics cookies

These cookies are used to analyze website traffic, user behavior, and page performance. This information is collected in aggregated and anonymous form and helps us improve our platform.

Preference cookies

These cookies are used to save your language preference, display settings, and other personal preferences, so you do not have to re-enter the same information on every visit.

Right of access

You have the right to know what information we hold about you and to receive a copy of that information. Upon request, we will provide it to you within a reasonable timeframe.

Right to rectification

You have the right to request correction of any inaccurate or incomplete information we hold about you. You can also update some information yourself from the profile section of your account.

Right to erasure

In certain circumstances you may request deletion of your personal information. However, we are required to retain some information for a specific period due to legal obligations, ongoing dispute resolution, or the need to keep financial transaction records.

Right to object to processing

You have the right to object to the use of your information for marketing or promotional communications. If you object, we will stop using your information for that purpose.

Right to data portability

You have the right to receive the information you have provided in a structured and commonly usable format, so that you can transfer it elsewhere if needed.

Account information

We retain your core identification and account information for the entire time your account is active. Even after account closure, some information is kept for a set period for legal obligations and dispute resolution purposes.

Financial transaction information

Retaining transaction information for an extended period is mandatory under financial regulations and anti-money laundering guidelines. This information is securely deleted after the required legal retention period has ended.

Analytics and log data

Technical logs and analytics data are generally kept for a short period and are automatically deleted once the service quality review is complete. Marketing preference information is retained based on your active consent.

Change notifications

For significant policy changes, we will send a notification to your registered email at least 30 days before the change takes effect. Minor changes will be indicated by updating the "Last updated" date on this page. Continued use of the site after a change is considered acceptance of the updated policy.